'outsourcing' Category
Secrets to making your customers happy - prioritize and outsource, including your blog
Stephen Covey said it to great applause. That you’re most effective when you properly prioritize your time. And the way I remember it, his proposition seemed intellectual and complex…that big box divided into four sections with so much explanation for each! But the gist was, do important and urgent things first.
He’s right, of course. And […]Respect for internal customers goes far
Not surprisingly, this study reveals that hospitals with understaffed ICU units have higher incidences of infection and patient mortality. What a perfect metaphor for businesses of all kinds–when you overwork your employees to the point of stress, the results for your customers suffer. The Deming quality studies from decades ago confirmed this understanding, yet we […]